Politique d’expédition

Shipping Policy

Only refers to physical products such as original paintings, prints, and painting tools.

Shipping Locations

We ship worldwide, except for restricted locations. Please note that some countries have size restrictions on shipments, which may affect the availability of certain products.

Processing Time

• Original Paintings: for EU customers, orders are processed within 3 business days. If a customer is located outside of the European Union or requests a different frame than the one offered, processing may take up to 15 business days.

• Prints & Painting Tools: Standard processing times apply.

• Expedited processing is not available.

Shipping Methods & Costs

• We ship via UPS and offer various shipping options, including express delivery.

• Shipping costs are calculated based on weight, size, and destination at checkout.

• We do not offer free shipping.

Delivery Time Estimates

• Estimated delivery times vary based on location and will be calculated at checkout.

• While we strive for timely delivery, we do not guarantee delivery within a specific timeframe.

Customs & Import Taxes

• Customers outside the EU are responsible for any applicable customs duties and taxes. These charges are determined by the destination country and are not included in our prices or shipping fees.

Order Tracking & Insurance

• All orders include a tracking number, which will be provided once your order is shipped.

• All shipments are insured to protect against loss or damage in transit.

Lost, Stolen, or Damaged Packages

• If your package is lost or damaged during shipping, please contact us immediately so we can assist you.

• We offer refunds in accordance with our Refund Policy.

Returns & Replacements

• Original Artworks: Due to their unique nature, original paintings cannot be replaced.

• Prints & Painting Tools: If your order arrives damaged or defective, we offer replacements.

For any shipping-related inquiries, please contact us at shop@anngryart.com.